Support
Return Policy
At WILLOWDALE, your satisfaction is our top priority. We are committed to providing high-quality products and outstanding customer service. If, for any reason, you are not completely satisfied with your purchase, please review our Return Policy outlined below. *We accept returns only on items purchased directly through our website: www.willowdalestore.com.
1. Return Period
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Return Process
To initiate a return, please follow these steps:
Contact our Customer Service team at willowdalestore@gmail.com with your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request. Pack the item securely in the original packaging, including all accessories and documentation. Ship the package using a trackable shipping method to the address provided by our Customer Service team. You are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
3. Refunds
Once we receive your returned item(s), our team will inspect the condition and process your refund. *Original and return shipping costs are non-refundable. If the return is approved, a credit will be applied to your original method of payment within 7 business days. Please note that it may take additional time for the refund to appear on your account statement.
Shipping Terms and Conditions
Standard shipping is carried out by a regular carrier and requires an adult signature.
The carrier will call to confirm the delivery time. Special delivery requests may incur additional charges. The estimated delivery time for customized products is approximately 4 weeks from the date of the order. If you need to change the shipping address for your order after it has been dispatched, please contact us.
**** If your product is damaged during shipping ****
It is crucial to inspect your goods upon delivery. Any damage to the cardboard box warrants further inspection. You have the option to accept the product as is or refuse delivery and wait for a replacement item. If you refuse delivery, please immediately contact willowdalestore@gmail.com to notify us.
If you accept the product as is, you acknowledge that you accept the damaged product and release the carrier from liability. By noting the damage on the delivery receipt, you may be eligible to file a damage claim with the carrier. WILLOWDALE will not refund a portion of your purchase price as compensation for the damage. If the product is accepted without any noted damage, you will forfeit all claims for damage, and you will not be eligible to return the damaged product later without incurring additional fees for return shipping, handling, repairs, and restocking.
退货政策
在 WILLOWDALE，您的满意度是我们的首要任务。我们致力于提供高质量的产品和卓越的客户服务。如果您因任何原因对购买的商品不完全满意，请查看以下退货政策。*我们只接受通过我们的网站 www.willowdalestore.com 直接购买的商品退货。
1. 退货期限
我们接受自购买之日起 30 天内的退货。要符合退货资格，您的商品必须是未使用的，与您收到时的状态相同，并且在原包装中。
2. 退货流程
发起退货，请按照以下步骤操作：
通过电子邮件 willowdalestore@gmail.com 联系我们的客户服务团队，提供您的订单号、希望退货的商品和退货原因。我们的团队将审查您的要求。将商品放入原包装中，包括所有附件和文档。使用可跟踪的运输方式将包裹寄送到客户服务团队提供的地址。除非退货是因为产品缺陷或我们的错误，否则您需要承担退货运费。
3. 退款
一旦我们收到您退回的商品，我们的团队将检查商品状况并处理您的退款。*原始和退货运费不予退款。如果退货获得批准，我们将在 7 个工作日内将款项退还至您最初的支付方式。请注意，退款可能需要额外的时间才能显示在您的账户对账单上。
运输条款和条件
标准运输由常规承运人进行，需要成人签名。
承运人将致电确认交货时间。特殊的交付要求可能需要额外收费。定制产品的预计交货时间为自订购之日起约4周。如果您在订单发货后需要更改订单的收货地址，请联系我们。
**** 如果您的产品在运输过程中损坏 ****
交货时检查您的货物非常重要。纸箱的任何损坏都需要进一步检查。您可以选择按原样接受产品，也可以拒收并等待更换货件。如果您拒绝交货，请立即通过willowdalestore@gmail.com联系我们通知我们。
如果您按原样接受产品，您表示您接受损坏的产品并免除承运人的责任。在送货收据上注明损坏情况，您可能有资格向承运人提出损坏赔偿索赔。WILLOWDALE不会退还您购买价格的一部分作为损坏赔偿。如果在没有注明损坏的情况下接受产品，您将失去对损坏的所有索赔资格，并且您将没有资格在以后退回损坏的产品，而不会产生退货运费、处理、维修和补货的额外费用。
